Enter passcode to continue

Every Supply Chain Problem Finally Understood.

Built from zero: one person to a 20-person supply chain technology department, $326M to $600M in revenue supported, 7 warehouse integrations, and a carrier engine now cited in ASX announcements.

The rare combination is a 20-year practitioner who can diagnose the root cause, design the architecture, build the team, and negotiate the vendor contract.

Get in touch
Industry
FMCG · Pharma
E-Commerce · Retail
Consulting · Telecom
Energy · Agri
Functional
Demand Planning · Inventory Mgmt
Warehouse Ops · Supply Chain Consulting
Department Build · P&L Ownership
Vendor Commercial · Governance Design
Technology Strategy
Technology
SAP · ERP · WMS · TMS
CRM · Salesforce · Chatbot
Agile Delivery
Currently: Head of Supply Chain Technology at Australia's largest pure-play online furniture retailer (ASX-listed). Relocating to Hong Kong, November 2026, for senior Supply Chain Technology leadership opportunities.

Work Experience

Temple & Webster
ASX: TPW · Australia's Largest Pure-Play Online Furniture Retailer
Jun 2021 – Present · 5 yrs
Head of Supply Chain Technology
Co-founded the Supply Chain Technology department with the COO. Grew from a team of one to 20 people across 6 squads. Own the full technical engine behind ERP, WMS, TMS, carrier integrations and supplier operations.†
Led tech strategy across ERP, WMS, TMS, CRM, managing solution architects, product managers, developers and analysts
Own department P&L, budget and vendor contract negotiations driving cost-governance and reinvestment into innovation
Cross-functional bridge between Supply Chain and Engineering, member of Change Advisory Board
Drives the roadmap for AI-driven planning, 3PL network optimisation, SaaS integration and emerging tech
Accenture
NYSE: ACN · Global Management and Technology Consulting Firm
Jul 2017 – Dec 2019 · 2.5 yrs
Management Consulting Manager
Applied hands-on supply chain operations experience to management consulting, bridging strategy and practical delivery across operating model design, technology transformation and supply chain process redesign.
Led SAP implementation, zero-base budgeting and operating model design workstreams across concurrent client engagements with onshore/offshore team management
Part of the leadership team resourcing and enabling the supply chain consulting practice of over 100 practitioners
Clients across beverage, retail, pharma, energy, telecom and airline: New Product Development process design, merchandise operating model, zero-based supply chain, SAP go-live, field service materials management and AI procurement strategy
Australian Pharmaceutical Industries
ASX: API · Australian Pharmaceutical Wholesaler and Retail Pharmacy Franchisor
Feb 2016 – Jun 2017 · 1.5 yrs
National Inventory Efficiency Lead
Focus role: eliminate inventory waste across a $330M AUD national pharmaceutical distribution network.
Reduced $15M AUD of excess inventory in 6 months through supplier engagement and cross-functional initiatives
Built Inventory Control Tower for true cost visibility and key driver analysis
Procter & Gamble
NYSE: PG · World's Largest FMCG Company
Mar 2008 – Feb 2016 · 8 yrs
Supply Chain Manager: Multiple Roles
Built supply chain fundamentals across demand planning, warehouse operations and manufacturing.
Demand Planning: best-in-class forecast accuracy in region at 95%+, 99%+ customer service level, 40% reduction in distribution transportation cost
Warehouse Ops: 99.7% inventory record accuracy, WMS implementation lead, ERP/WMS SME for Aust/NZ DCs
Supply Chain Transition: 6-warehouse 3PL migration, manufacturing plant closure and transition planning
Epson
TSE: 6724 · Global Japanese Electronics Manufacturer
Oct 2005 – Feb 2008 · 2.5 yrs
Purchasing Officer
Direct procurement, import/export and material supply planning for printers, projectors and POS systems across Australia.

Ask Billy anything about my experience

Ask anything you'd ask in an interview, achievements, leadership style, tech decisions, or why Billy is relocating to Hong Kong.

Explore Topics
Built from Zero Frameworks Team Leadership Tech Stack Supply Chain Problems AI & Automation Consulting Work Hong Kong Move Style
Billy
Supply chain technology leader · 20+ years
Billy
20 years across e-commerce, FMCG and pharma. Ask me anything, from specific project outcomes to how I think about supply chain technology decisions.

See how Billy's experience maps to your role.

Drop in your job description. The AI returns a fit score, the strongest experience matches, any gaps, and interview talking points so you walk into the conversation already informed.

Paste the full job description here.

Paste a job description
and click Analyse Fit →

Visitor Log

All visitor activity: IP, location, chat and matcher history.

Time Country City IP Type Passcode Referrer Message Response / Score
Loading...
Operating Model · Way of Working

How the Supply Chain Technology
department is designed to operate

Two functional groups. Two playbooks. Both fully designed and developed by Billy. These documents define the operating standards, role accountabilities, and working rhythms that run the department day-to-day.

Functional Group 1 · Product Squad
SaaS Product Squad Playbook
Defines how each product squad owns its technology domain end-to-end. Covers squad structure, role accountabilities, product lifecycle from Discovery to Sustain, change governance, agile delivery cadence, and vendor management.
Open Playbook
Squad Model and Roles
Five product squads each owning a defined tech stack domain: Transport, ERP, CCaaS, and more
Four-role squad model: Solution Architect, Product Manager, Product Owner, QA Engineer
Shared Development Squad allocating outsourced engineering capacity across all squads
Clear accountability boundaries: no role substitutes for another
Operating Standards
Product lifecycle: Discovery, Design, Build, Test, Deploy, Sustain stages with defined gates
PM strategy, roadmap governance, and stakeholder engagement cadence
Change Advisory Board accountability per squad domain
Vendor QBR, SLA performance management, and licence governance
Functional Group 2 · Process Analyst Team
Process Analyst Playbook
Defines the operating standard for the SCT Process Analyst team. Covers process design and ownership, SOP governance, incident management, system test and change standards, and master data governance across the supply chain tech stack.
Open Playbook
Process Governance
Process defined as a structured artefact: trigger, owner, exception path, and end condition
End-to-end SOP design covering Transport Tech and Supplier Ops tech stacks
Master data governance framework: ownership, change control, audit standards
Definition of great: quality standards every process analyst is held to
Operations and Change
Incident management: classification, triage, resolution, and post-incident review
System test and change standards: regression, functional, integration, and UAT
Team structure, skills framework, and onboarding standards
SCT vision, mission, and operating principles embedded throughout
Live Demo Applications

Built with AI. Deployed to production.
Real supply chain problems, solved.

Two full-stack apps designed, built and deployed end-to-end. Each solves a real operational problem in supply chain and service operations, using AI at the core of the logic.

Transport Management
BillyRoute
Every Delivery. Every Carrier. One Platform.
AI-Powered Routing
TRACE (Transport Rating and Carrier Evaluation) engine: AI-driven carrier eligibility and least-cost routing with configurable MAC thresholds and DIFOT floors
AI rate card ingestion: upload carrier rate sheets in any format, AI parses and structures them automatically
Drag-to-reorder business rules evaluated in priority order: force, prefer, exclude by carrier, product type, or SKU
Operations and Analytics
Full consignment lifecycle: Draft to Delivered with quoted-vs-invoiced variance tracking per carrier
Live SLA compliance metric, DIFOT performance tracking, monthly trend charts by carrier volume
Multi-carrier support: rate card versioning, dimensional divisor, fuel surcharge, service capability profiles
AI Routing Engine AI Rate Ingestion React + Vercel Live SLA Metrics
Open BillyRoute
Customer Service Operations
BillyCase
AI-native service cloud for operations teams.
AI Case Management
AI-suggested resolutions and next-best actions based on case type, priority, and customer history
Automated case routing and escalation rules with configurable SLA tiers per issue category
AI-generated response drafts that agents can review, edit, and send in one click
Service Intelligence
Case volume trends, resolution time tracking, and agent performance dashboards
Customer contact history across all case types: delivery, returns, product, billing
Knowledge base integration: AI surfaces relevant articles during case handling
AI Resolution Engine Auto-Routing React + Vercel SLA Tracking
Open BillyCase